Why is this happening?

To upgrade you to the latest version of Workspace, with new features, listed below:

  1. The ability to drag and drop files from the desktop to a Workspace as well also moving files and folders from within Workspace itself
  2. Immediate zip file generation meaning faster downloads
  3. Bulk file property updating
  4. Enhanced reporting capabilities
  5. The ability sort by file type
  6. Egress branding update
  7. Keyboard shortcuts for file selection (ctrl + shift click)

When will the downtime be?

You will be sent an email at least 2 weeks before the planned upgrade time, with the exact dates and times of the upgrade. Please note that you will not be able to access your Workspace server between these times.

Will the downtime be out of hours?

Yes, this will be conducted out of hours. 

What if I want to change the time/date this is being conducted?

Please reply to the email with a preferred downtime window.

What is the impact to me during the downtime?

You will not be able to access the Workspace during this time including the API. If you have a Webform linked to your Workspace this will also be unavailable during this time.

What will users see when they navigate to Workspace during the downtime?

There will be a maintenance page to let users know this is offline.

What changes will the users see after the migration?

There will be no drastic changes to the UI – the only differences are the ability to drag and drop files, a new link on the right hand side of zones to create a report of Zone content, and zip exports now download immediately.

Where will the information be hosted in Azure?

These upgrades are all UK based so will be hosted in the UK.

What do we need to do to access the new environment/Do we need to make any firewall changes?

The IP address of the server will be changing, but you will only need to update your firewall if you have network restrictions in place that are IP based. If you have allowed access to your Workspace via a URL, nothing will need to be updated as the URL will remain the same.

If you have a custom domain for Workspace (i.e anything other then xxx.egresscloud.com) you will have to update your DNS records to point to the new IP address.

Is this change just the migration with the upgrade to follow or both?

If you are currently already on Azure, this will just be the upgrade to v4.3 with a migration to the new Sentinel storage platform, if you are not on Azure, the migration and update will be done at the same time.

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