After opening a Egress secure email you have been sent, you may be asked for an additional password or a PIN after you have signed in with your Egress ID and password. 

This is an additional password created by the sender and should have been given to you separately.

If you have not received an additional password or the password is not working, please contact the original sender of the secure email, who will be able to confirm the correct additional password for you.  

Have more questions? Submit a request