When signing into your Egress account, the received folder will only show previous secure emails you've opened online. These emails will also only be available for a limited amount of time, which will be based on your Internet Browser's security and privacy settings.
Any secure emails you receive will always arrive in your normal email inbox (i.e Gmail/Yahoo/Hotmail). Where you can then open these emails by clicking on the link to read the email online as below:
Please Note: These links are only active for 90 days, after this time you will need to forward the original email with the link onto email@example.com where you will receive an email with a new link.