If you try to open your Sent Packages from your Egress Desktop Client, you may encounter the following error message:

 

 

This error message can appear for the following reasons:

• You currently do not have an internet connection.
• You have recently changed your password and you not have logged out and signed back in with your new password.

 

How to resolve this error:

• Check your network cable is seated correctly
• Ensure your Network has connectivity
• Log out of the Egress Client and log back in with your new password

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