The error message you are getting: 'Could not load file or assembly 'office, Version=15.0.0.0, Culture=neutral, PublicKeyToken=71e9bce111e9429c' or one of its dependencies. Access is denied.' tells us that your user account does not have the correct intended permissions to view and read a Microsoft Office file that is needed to use our add-in.

Please pass the following details to your IT department as you will need administrative rights to ensure you have the correct permissions.

For Outlook 2010 machines:

Navigate to C:\Windows\assembly\GAC_MSIL\office\15.0.0.0__71E9BCE111E9429C\OFFICE.DLL and ensure the user account has READ and READ & EXECUTE permissions to the Office.dll file. 

Navigate to C:\Windows\assembly\GAC_MSIL\Microsoft.Office.Interop.Outlook\15.0.0.0__71e9bce111e9429c\Microsoft.Office.Interop.Outlook.dll and ensure the user account has READ and READ & EXECUTE permissions to the Microsoft.Office.Interop.Outlook.dll file.

For Outlook 2016 machines:

Navigate to C:\Windows\assembly\GAC_MSIL\Microsoft.Office.Interop.Outlook\15.0.0.0__71e9bce111e9429c\Microsoft.Office.Interop.Outlook.dll and ensure the user account has READ and READ & EXECUTE permissions to the Microsoft.Office.Interop.Outlook.dll file.

Once the correct permissions have been granted, please open Outlook and enable the Egress Switch Outlook Add-in:

  1. Click ‘File’ from the Outlook toolbar and select ‘Options’.
  2. Select ‘Add-ins’ and you will see a list of active, inactive and disabled add-ins.
  3. If the Switch Add-in appears in the disabled list, select the drop down menu at the bottom of the screen and select ‘Disabled Add-ins’ and then click ‘Go’.
  4. Select the Switch Add-in and click ‘Enable'. Then click ‘Close’.
  5. Click the drop down menu and select ‘COM Add-ins’ and then click ‘Go’.
  6. Ensure that ‘Egress Switch’ is ticked and click ‘OK’ (A restart of Outlook may be required).

 

 

 



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