When trying to open a secure email via the 'Click here to read this secure email online', it will open a new window, taking you to our Log In page. If you have signed in but it keeps bringing you back to the same page (even though you entered your credentials correctly), this means the security settings on your browser are stopping the connection to our secure site.


If you are working on a company machine then it is likely you will need to speak to your IT department regarding this as their IT Policy and Procedures may have these settings locked down.

Have more questions? Submit a request