This page will provide guidance on steps you can take if the Egress Outlook Add-in is not displayed.
Please note: if the user has the role of 'Read Only' the buttons in Outlook will not be displayed. If however the user is not a limited user please follow the steps below:
1. Check the Add-in is enabled
- Navigate to Add-ins Manager in Outlook. For Outlook 2010, '13, '16 = File -> Options -> Add-Ins
- Make sure that Egress is in Active Application Add-ins.
- Select Manage COM Add-ins and press Go...
- Make sure Egress is ticked and press OK.
- Go back to the main Add-in Manager and select Manage Disabled Items.
- Check to make sure that Egress is not listed in here. If it is, select it and press Enable, then Close.
- The Egress Add-in should now be showing.
2. Incorrect Values for LoadBehavior Registry Keys
-
Open Registry Editor and navigate to the following key(s):
- Ensure the LoadBehavior key is set to value 3, if not then please change.
- Use CTRL+F to search for any other LoadBehavior keys in Egress Switch related folders in case of unusual installations.
- Restart Outlook and check Add-in is enabled.
3. Check that pre-requisites have been installed correctly
Pre-requisites may never have been installed or have become corrupt. Ensure that the following pre-requisites are installed:
-
- Visual Studio Tools for 2010
- Microsoft .NET Framework 4.5 (Egress Client v4.5+)
4. Registry keys have been corrupt and should be removed
-
Open the Registry Editor and navigate to:
HKEY_CURRENT_USER\Software\Microsoft\Office\
16.0
\Outlook\Resiliency\DisabledItems
- Delete any 'REG_BINARY' keys here. Outlook should then create another once restarted and the add-in should display.
-
Open the Registry Editor and navigate to:
HKEY_CURRENT_USER\Software\Microsoft\Office\
16.0
\Outlook\Resiliency\CrashingAddinList
- Delete any 'REG_BINARY' keys here. Outlook should then create another once restarted and the add-in should display.
Please note: 16.0 refers to Outlook 2016, for Outlook 2013 this will be 15.0 and for 2010 this will be 14.0
5. Ensure DoNotDisable is set
-
Open the Registry Editor and navigate to:
HKEY_CURRENT_USER\Software\Microsoft\Office\
16.0
\Outlook\Resiliency\DoNotDisableAddinList
- Check that a Egress.Switch exists if not create: Egress.Switch DWORD 1
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