I have forgotten my password but know my security questions and answers:

If you have forgotten your Switch password, but remember your security questions and answers you can reset your password here.

If your Switch account is linked with your Windows log-in (ADFS), please contact your Switch support contact - this is usually your internal helpdesk.

I have forgotten my password and also the answers to my security questions to reset my account:

Free users/recipients: Please log a ticket with us here and Customer Services can reset your account.

Often the answers are typos or variations of the answers you have provided - including attempted answers in your ticket submission will help to speed up the reset process.

Paying Users: Please contact your Switch support contact. Egress staff are not able to reset your password and will direct you to your internal Switch contact.

 

 



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