Free User: There is no need to do anything as there are no costs associated with your Switch account. Keeping the account on our service will allow you to retain full viewing, auditing and reporting functionality over Switch Secure Emails that you have previously sent.

Should you wish to have your Switch account removed from our service, please contact Egress Support. Removing your Switch account will also remove access to the Secure Emails for both the sender and the recipients.


Paying User: Please get in touch with your support contact in your business account who will be able to disable the account and/or delete the account for you. This is normally your Service Desk.


Changing your Switch ID email address: It is not currently possible to change the email address associated with your Switch ID - you will need to register a new account. 

You can ensure access to any emails sent to your old Switch ID by modifying your access settings.

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