This article aims to explain how to enable logging for troubleshooting purposes on a machine with the 4.1 version of the Client or onwards installed.

In order to enable logging, click on the Egress Switch tray icon in your notification area usually located on the bottom right-hand side of your screen and follow the instructions below:

Click on the '?' and select 'About'.

Next to the Logging section, click on the drop-down box and select 'On' if this is not already selected.

Once enabled, an 'Open in Explorer' button will appear next to the logging status.

Clicking on 'Open in Explorer' will open up the location of where your logs are saved. By default this will be in C:\Users\[USER]\AppData\Local\Temp\switch\logs

If you have been asked to send the logs to Egress Support for analysis, please ensure that you have been able to replicate the issue at least once after logging has been enabled. This will ensure that the issue you may be experiencing is recorded in these logs and will allow the Support team to see this in more detail.

Please attach all of the logs that you find in this location unless asked by a member of Egress Support to provide a specific log file.



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