When creating an account there are 4 stages to complete: 

  1. Fill in your email addressname and telephone number
  2. Set up your password and security questions
  3. Enter the security code that is displayed*
  4. Read the Privacy Statement and accept the free user terms 

The 'Create Account' button will remain grey until all stages have been completed. 

*If the third stage is not displaying for you, it is likely that JavaScript has not been enabled for your browser.
To resolve this, you can try using a different browser or contact your internal IT department for additional support.

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