This article will take you through opening a secure email you have received online using the Egress Web Access portal. 

Before you start

Before you can open a secure email, you will need an Egress account. If you haven't yet created an account, please click here for a guide on creating an Egress account. 

Opening the secure email

1. Anytime you're sent a secure email, you will receive a notification email similar to below in your normal email inbox. To access the message please click on the "Open secure email" button.


2. This will then open a webpage asking you to sign in or register. Please enter your Egress ID (Email Address) and Password.

3. Once you have successfully logged in, your secure email will then display within your web browser. You can then reply to this email through the ‘Reply’ button at the top of the message.


If you're having having trouble with anything not mentioned on this article, please see related articles on the right hand side. Additionally feel free to contact our Customer Services team by clicking here.

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